Troubleshooting SSO connection

Troubleshooting your SSO connection can be tricky. Here's a list of items to check in SonarQube Cloud and with your identity provider.

There may be several reasons for this failure:

• The user entered an invalid key or you sent them an invalid login URL. See Step 3: Invite users to sign in.

• The user is not a member of any organization in the enterprise. See Adding organization members.

• The group synchronization failed. See Step 1: Verify the user groups.

• The SSO configuration is incorrect:

  • Check the attribute mapping (specifically email). See Editing SSO configuration.

  • If it still doesn’t work, check the other SSO settings and test your connection.

• You use GitHub and SSO and have configured an IP allow list in GitHub. In that case, disable the configuration in GitHub and try again.

Related pages

About SSO authentication solution Setting up SSO Editing SSO configuration Deleting SSO configuration Deleting an SSO account