# Creating support ticket

If your license includes Sonar support, a **Support** tab will be visible on the **Administration > Support** page, providing guidance for interacting with the support team.

Click **Download** to collect the support information file of your instance. Make sure to provide this file for any interaction with Sonar Support.

<figure><img src="https://3560343708-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F4FzELVjsPO4ijRo3jtBV%2Fuploads%2Fgit-blob-bc7536d4b37d629ca1d4433ac0f0a36b2b9d3dcd%2Fsonarqube-server-support-information-file.png?alt=media" alt="Support page in SonarQube Server"><figcaption></figcaption></figure>