Other issues

Troubleshooting other issues related to the server updates and maintenance.

Issues with IIS and SAML integration

If you are using an IIS reverse proxy with SAML authentication, you may encounter one of the following issues:

• The URL redirection to the SAML Identity Provider (sonar.auth.saml.loginUrl) is not managed correctly.

• "You are not authorized to access this page" error is raised when logging in.

In that case, make sure that, at the IIS server level, you have performed all the configuration steps described in Using IIS on Windows.

Issue with downloading regulatory reports

If nothing happens when you try to download a regulatory report (in the SonarQube Server UI at Project Information > Regulatory Report) and your SonarQube Server is deployed on Kubernetes, the issue could be your download speed or the report size. To fix this, increase your body size and connection timeout Ingress settings as follows:

annotations:
    cert-manager.io/cluster-issuer: sectigo
    nginx.ingress.kubernetes.io/proxy-body-size: "64m"
    nginx.ingress.kubernetes.io/proxy-connect-timeout: "300"
    nginx.ingress.kubernetes.io/proxy-read-timeout: "300"

IIS 10 on Windows: running SonarQube as a service raises an error

If you’ve secured your SonarQube Server instance behind a proxy by using IIS 10 on Windows and the error WinSW.CommandException: Failed to open the service control manager database. Access is denied —> System.ComponentModel.Win32Exception: Access is denied is raised when you try to run SonarQube as a service, try the following:

• In IIS, disable Dynamic Restriction Settings which come enabled by default under the IP Address and Domain Restrictions feature.

SonarQube on AWS ECS: startup fails with unknownhostexception

If your SonarQube, installed on AWS ECS, fails to start up with unknownhostexception, try the following:

• Check if the ECS container is running in network bridge mode and change it to host mode.

Related pages

• Checking the server logs

• Performance issues

• Database-related issues

• Elasticsearch-related issues