# Troubleshooting the Slack connection

## User is stuck in the Connect > Already Bound loop

The SonarQube Server app for Slack blocks the user from subscribing by asking every time to subscribe. This may happen if your organization uses Slack Enterprise and the app has been installed on your workspace via a `@SonarQube Server` command or directly from the Slack app configuration page (This is possible if the app is already installed on another enterprise’s workspace). The SonarQube Server app for Slack must be installed directly through SonarQube Server otherwise it won’t work properly. To fix this:

1. Uninstall the app from your Slack workspace.
2. In SonarQube Server, install the app in your workspace as described in [Setting up the connection to Slack](/sonarqube-server/2025.6/instance-administration/system-functions/notifications/slack/setup.md#multiple-workspaces).


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