# Creating support ticket

If your license includes Sonar support, go to **Administration** > **Support** for guidance on how to contact our support team.

Click **Download** to collect the support information file of your instance. Make sure to provide this file for any interaction with Sonar Support.

<figure><img src="/files/QJXNbh00w4EdMG8Efd8z" alt="Support page in SonarQube"><figcaption></figcaption></figure>


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.sonarsource.com/sonarqube-server/2026.2/server-update-and-maintenance/troubleshooting/creating-support-ticket.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.
