Troubleshooting your SSO connection

A user’s SSO attempt fails

There may be several reasons for this failure:

• The user entered an invalid key or you sent them an invalid login URL. See Inviting users to sign in with SSO.
• The user is not a member of any organization in the enterprise. See Adding organization members.
• The group synchronization failed. See Verifying the user groups of the enterprise's organizations.
• The SSO configuration is incorrect:
  • Check the attribute mapping (specifically email). See Editing your SSO configuration.
  • If it still doesn’t work, check the other SSO settings and test your connection.