Troubleshooting SSO connection

Troubleshooting your SSO connection can be tricky. Here's a list of items to check in SonarQube Cloud and with your identity provider.

There may be several reasons for this failure:

• The user entered an invalid key or you sent them an invalid login URL. See Step 3: Invite users to sign in.

• The user is not a member of any organization in the enterprise. See Adding organization members.

• The group synchronization failed. See Step 1: Verify the user groups.

• The SSO configuration is incorrect:

  • Check the attribute mapping (specifically email). See Editing SSO configuration.

  • If it still doesn’t work, check the other SSO settings and test your connection.

• You use GitHub and SSO and have configured an IP allow list in GitHub. In that case, disable the configuration in GitHub and try again.