Updating billing or payment details

SonarQube Cloud's monthly subscribers can directly update the billing and payment details of their organization. Read this page to learn about how to add, remove, or change your payment method.

If you have a montly subscription, you can update the billing and payment details of your organization. We recently introduced a new billing customer portal that is currently only available to new customers.

  • If your company has moved, you should change your billing information so that we can calculate and charge you the appropriate rate for indirect taxes.

  • You currently cannot change to a monthly subscription (credit card payment) if a coupon still applies to your organization. If you applied an Enterprise coupon to your organization, and this coupon is still valid, and you want to downgrade to Team with a monthly subscription, you must first downgrade your organization to a Free plan (you may lose private projects). See Changing your subscription plan for more information.

Managing your payment methods (new customer)

You can manage several payment methods. The default method is the method that will be used for payment.

Adding a payment method

  1. Retrieve your organization. See Retrieving your organizations for more details.

  2. Open the Billing & Upgrade tab.

  3. In the Billing and payment information section, select Edit. The customer portal opens.

  4. In Payment Method, select + Add payment method.

  5. Enter your credit card information. By default, the new card is used as the default payment method but you can unselect the default option box.

  6. Select Add. The new payment method has been added.

  7. Select Return to SonarQube Cloud in the left-side panel to go back to SonarQube Cloud.

Removing a payment method

  1. Retrieve your organization. See Retrieving your organizations for more details.

  2. Open the Billing & Upgrade tab.

  3. In the Billing and payment information section, select Edit. The customer portal opens.

  4. In Payment Method, in the far right of the payment method to remove, select the three-dot menu.

  5. In the menu, select Delete.

  6. Select Return to SonarQube Cloud in the left-side panel to go back to SonarQube Cloud.

Changing the default payment method

To make a payment method your default method:

  1. Retrieve your organization. See Retrieving your organizations for more details.

  2. Open the Billing & Upgrade tab.

  3. In the Billing and payment information section, select Edit. The customer portal opens. In Payment Method, you can see your registered payment methods. The default one is marked with the Default label.

  4. In the far right of the payment method to make default, select the three-dot menu.

  5. In the menu, select Make default.

  6. Select Return to SonarQube Cloud in the left-side panel to go back to SonarQube Cloud.

Updating your payment method (existing customer)

  1. Retrieve your organization. See Retrieving your organizations for more details.

  2. Open the Billing & Upgrade page.

  3. In the Payment method section, select Edit. The Update payment method page opens.

  4. Update the payment details and select Save.

Updating your billing information

  1. Retrieve your organization. See Retrieving your organizations for more details.

  2. Open the Billing & Upgrade tab.

  3. In the Billing and payment information section, select Edit. If you’re a new customer, the customer portal opens: follow the steps below. Otherwise, edit the information and save.

  4. In the Billing Information section, select Update information.

  5. Edit your billing information.

  6. Select Save.

  7. Select Return to SonarQube Cloud in the left-side panel to go back to SonarQube Cloud.

Related pages

PreviousChanging your subscription planNextViewing billing or usage information

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